Cancellation & Refund Policy
We understand that illness, injuries, and unexpected circumstances happen. Because Elevate Volleyball Academy clinics have limited capacity, each registration reserves a spot that may otherwise have been available to another athlete. Our cancellation policy is intended to provide families with reasonable flexibility while allowing us to maintain appropriate clinic capacity, staffing, and facility arrangements.
Individual Clinic Registrations
Cancellations made at least 24 hours before the scheduled clinic are eligible for a credit in the amount paid, which may be applied toward a future Elevate clinic.
Cancellations submitted less than 24 hours before the scheduled clinic are considered late cancellations and are not automatically eligible for a refund or credit. We understand that unexpected illness, injury, and other circumstances can arise with little notice. In these situations, Elevate may provide a courtesy credit at its discretion; however, a credit is not guaranteed.
Failure to attend a clinic without submitting a cancellation request before the scheduled clinic begins will be considered a no-show. No-shows are not eligible for a refund, credit, transfer, or make-up opportunity.
How to Cancel a Clinic Registration
To cancel a clinic registration, please submit the Elevate Volleyball Academy Contact Form and select “Clinic Cancellation or Refund” as the reason for your message.
The time the cancellation request is submitted will be used to determine whether the cancellation was made at least 24 hours in advance or is considered a late cancellation. Submitting a cancellation request before the clinic begins prevents the absence from being classified as a no-show but does not guarantee a refund or credit.
Failure to submit a cancellation request before the scheduled clinic begins will result in the absence being classified as a no-show.
Monthly Clinic Passes
Monthly Clinic Passes reserve an athlete’s space in each scheduled clinic included in that month’s pass at a discounted rate. As a result, missed individual clinics included in a Monthly Clinic Pass are not eligible for refunds, credits, transfers, or make-up sessions.
If your athlete will be unable to attend a clinic included in a Monthly Clinic Pass, please notify Elevate through the Contact Form and select “Clinic Cancellation or Refund” as the reason for your message. Advance notice helps us plan appropriately for the number of athletes attending and prepare clinic activities, groups, and staffing accordingly.
An unused Monthly Clinic Pass may be canceled for a credit in the amount paid if the cancellation request is submitted at least 24 hours before the first scheduled clinic included in the pass. Once the first clinic included in the Monthly Clinic Pass has begun, the pass is considered started and is no longer eligible for cancellation as an unused pass.
Elevate may consider a partial future credit in exceptional circumstances, such as an injury or illness that prevents an athlete from participating in multiple remaining clinics included in the pass. Any such credit will be determined on a case-by-case basis and is not guaranteed.
Transfers & Make-Up Clinics
When an individual clinic registration is canceled in accordance with this policy, Elevate may offer the option to transfer the registration to another eligible clinic rather than issue a future clinic credit. Transfers are subject to availability and are not guaranteed. A transfer will not be permitted if the requested clinic is at capacity.
Elevate does not guarantee make-up sessions for missed clinics. Athletes who miss a clinic without canceling in accordance with this policy are not entitled to transfer the missed registration to another clinic.
Clinics Canceled by Elevate
If Elevate Volleyball Academy cancels a clinic, affected families will be notified as soon as reasonably possible. Elevate may reschedule the clinic or provide affected families with the option of a future clinic credit or refund for the canceled session.
If a canceled clinic is included in a Monthly Clinic Pass and is not rescheduled, Monthly Pass holders will receive an appropriate credit or refund for the canceled clinic.
Questions?
If you have questions about a cancellation, credit, or an unexpected circumstance, please contact us.